Property Pool Plus

If you disagree with a decision about the assessment of your registration you can request a review. Some examples of decisions you can request a review of include:

• Whether you are eligible to join the scheme due to immigration status;
• Whether you qualify to join the scheme;
• The number of bedrooms your household needs;
• Your priority band assessment; 
• Removal or review of a priority band;

The request for a review can be made in person, by telephone, by email or in writing within 15 working days from the date of being advised of the decision. This is called a Stage 1 Review. You should send your review request to the organisation that manages your application and who made the decision, their contact details will be on the decision notification letter, or they can be found on the contact us page.

If you plan to use Artificial Intelligence (AI) to help you write your review request please read our guide on using AI first. 

If you disagree with the outcome of the Stage 1 Review you can request a further review of the decision within 15 working days of the date of the notification letter advising of the Stage 1 decision. This is called a stage 2 review. For further detail about the review process please see our Property Pool Plus Policy document.