Privacy Policy

Property Pool Plus - Privacy Policy


Who Will Own My Data Once I Submit It?


The Local Authority for the area that you live in will own the data you submit to Property Pool Plus. For example, if you are a Knowsley resident, Knowsley Metropolitan Borough Council will own your data.


The Partner authorities for Property Pool Plus are: -


  • Knowsley Metropolitan Borough Council

  • Liverpool City Council

  • Wirral Council

  • Halton Borough Council

  • Sefton Metropolitan Borough Council


Why Do You Need My Information?


Providing your information allows you to sign up to the Property Pool Plus Housing Register. Your information will be used to make sure that your application is dealt with properly and that your application is banded appropriately based on your needs.


What Allows You To Use My Information?


The Partners to Property Pool Plus are using your information so that they can assess your housing needs before you enter into a housing contract, and to provide appropriate accommodation and services based on your needs when you do enter into the contract.


The Partners to Property Pool Plus are bound by the Housing Act and other legislation to provide specific services to applicants, both within their area and from other parts of the country. This legislation allows the Partners to share relevant information to ensure that applicants are appropriately housed.


Who Will My Information Be Shared With?


Your information will be stored on a system that can be accessed by all Partners to the Property Pool Plus scheme. This includes the five Local Authorities listed above and all Registered Providers who are partners to the scheme.  Your information may also be shared with non-partner Registered Providers with whom the Local Authority has a Nominations Agreement to nominate suitable tenants for properties becoming vacant.

Your information will not be accessed by anyone unless they have a genuine “need to know” basis to do so. This means, unless you have applied for a property, changed your circumstances, contacted a partner agency about progressing an application in any way, or you have been nominated for a suitable property for which the Local Authority has Nomination Rights, your data will not be accessed.

Your data will be shared in accordance with the Cabinet Office's National Fraud Initiative. This requires the local authorities participating in Property Pool Plus to provide social housing data (current tenants and individuals on a housing waiting list) to the Minister for the Cabinet Office for matching. The use of data for this data matching exercise is carried out with statutory authority under part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under Data Protection legislation.

Data matching by the Cabinet Office is subject to a Code of Practice. You can view further information on the Cabinet Office's legal powers and the reasons why it matches particular information.


Do I Have To Provide This Information And What Will Happen If I Don’t?


Submitting your information to the Property Pool Plus scheme allows you to bid on properties and be added to the Housing Register. Without signing up to this scheme and providing necessary information, you will be unable to be considered for the properties advertised.


How Long Will You Keep This Data For And Why?


Your data will be kept for a minimum of six years from closure of your application. It will be needed should there be any claims or audits after your application is closed.


How Will My Information Be Stored?


Your information will be stored on the web based Civica system and held on their secure server.


Will This Information Be Used To Take Automated Decisions About Me?




Will My Data Be Transferred Abroad and Why?




What Rights Do I Have When It Comes To My Data?


You have the right under the General Data Protection Regulation 2018 to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access.


For more information about how the participating Council’s in Property Pool Plus use your personal data and how we comply with the General Data Protection Regulation please see


To request a copy of your data please request this from the Local Authority area where you currently live using the contact details below. If you are registered on Property Pool Plus but live outside the five Local Authority areas you can contact any of the five Local Authorities.


Knowsley Metropolitan Borough Council

Data Protection Officer

Knowsley Council

Westmorland Road


L36 9GL


Liverpool City Council

Divisional Manager

Cunard Building


L3 1AH


Wirral Council

Records and Information Manager

PO Box 192

Brighton Street


CH27 9FQ


Halton Borough Council

Divisional Manager - Service Improvement and Governance

Municipal Building





Sefton Metropolitan Borough Council

Information Management and Governance Lead (Data Protection Officer

Commissioning Support & Business Intelligence)

Magdalen House,

Trinity Road,


L20 3NJ

After the 25th May 2018, you will be able to use your Rights under data protection law to gain more control over how your data is used. A list of these Rights, and more information about what they mean can be found at the Information Commissioner’s Office website.


Who Can I Complain To If I Am Unhappy About How My Data Is Used?


You can complain directly to the Local Authority’s Data Protection Team by writing to one of the contacts above in the Local Authority area where you currently live. If you are registered on Property Pool Plus but live outside the five Local Authority areas you can contact any of the five Local Authorities.


You also have the right to complain to the Information Commissioner’s Office using the following details: -

The Information Commissioner's Office

Wycliffe House

Water Lane


Cheshire SK9 5AF

Telephone: 08456 30 60 60 or 01625 54 57 45