Contact Us
TO SPEAK TO YOUR PROPERTY POOL PLUS TEAM CLICK ON YOUR LOCAL AUTHORITY BELOW :
Contact details for Halton 0151 510 5222
Contact details for Knowsley 0151 443 2220
Contact details for Liverpool <-- For contact details of the housing association that you have registered your application with in Liverpool please click here
Contact details for Sefton 0300 365 1111
Contact details for Wirral 0151 691 8518
Contact Details for Halton
IMPORTANT NOTICE
If you are a Halton resident and have a PPP enquiry you can call / email us to receive support and assistance on ;
Telephone - 0151 510 5222
Email - housingoptionsteam@haltonhousing.co.uk
If you already have a Halton PPP account, you can utilise the messaging service when you log into your account to send any enquiry.
From 1st April 2023 - Halton will be changing the activation process for PPP customers. If you have applied for PPP please see below changes to the activation process:
Halton Housing manage this service on behalf of Registered Providers in Halton and their reception is open Monday to Friday, 9am to 5pm.
- If you send us an enquiry via the message facility on your account – they will be dealt with within 10 working days. Please avoid sending the same enquiry via email as this may cause delays.
- Once your application has been activated you will be sent written confirmation via email or post. Please allow 15 working days (3 weeks) for your application to be processed.
- From 1st April 2023, your application will be activated based on the information you have provided online along with the required verification proofs. You must ensure the information on your application is accurate as incorrect information may result in delays or withdrawal of a future offer.
- A list of proofs required is available on the PPP website under ‘proofs you will need’. You will be able to bid once activated and you must have the correct proofs ready when any offer is made from a Landlord within the scheme.
- Should you be placed in a Priority Banding (A-C) you will be required to provide proof of those circumstances. Applications will only be activated once ALL proofs are received.
- Current and previous Landlord references will be requested upon activation of your application. Please ensure full Landlord contact details are provided when completing your 5 year address history, failure to do so may result in delays with your application.
- A further verification check of your application will take place if you receive a provisional offer of accommodation following your bid.
- When you are being considered for a property and/or a provisional offer has been made you will have 48 hours (2 working days) to provide these to the Landlord of the property. If they are not received within the allotted time the offer will be withdrawn.
- For applicants who require rehousing on medical grounds, please ensure you complete the ‘Health and Social Care Needs’ section of the application form, and if your condition is made worse by your current accommodation, please ensure this option is chosen and complete the remainder of the form. You will be requested to provide written documentation from a GP or medical specialist to support your application.
We work through each case received, in date order. If you still require to speak to the PPP Team please telephone 0151 510 5222, if leaving a voicemail please ensure you leave a full name, contact number and brief message. Any voicemails left with no details will not be responded to (voicemail’s are picked up within 1 working day), however we would strongly advise all applicants to use the client message facility on PPP with any enquiries.
Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.
To visit a Registered Providers website please click here
Contact details for Knowsley
These contact details are for Knowsley applicants, if your application is administered by another local authority please use the correct contact details.
If you have an active Property Pool Plus application and need to contact us, the quickest way to receive a response is via the on-line messaging service through your Property Pool Plus account. Please upload any documents to your application.
If you are not a current Property Pool Plus customer and have a general enquiry please contact us at knowsley.propertypoolplus@knowsley.gov.uk or on 0151 443 2220. Please note this phone number is Knowsley Council's contact centre and takes calls for other council services as well as Property Pool Plus queries. Mondays & Fridays are always very busy and you should expect a longer wait on these days. Contact centre hours are 9am - 5pm Monday, Tuesday, Thursday, Friday and 8am - 4pm Wednesday.
We politely ask that you do not contact us through multiple channels e.g. on-line messaging, phone and email regarding the same query as this slows down our response times - we will get back to you as quickly as possible.
Please click here for information on average waiting time for a property in Knowsley.
Contact details for Liverpool
If you have forgotten your login reference number you can request this by clicking on the link below.
https://www.propertypoolplus.org.uk/HouseholdForgottenLoginReference
If you have an active Property Pool Plus application and need to contact us, the quickest way to receive a response is via the on-line messaging service through your Property Pool Plus account.
We politely ask that you do not contact us through multiple channels e.g. on-line messaging, phone and email regarding the same query as this slows down our response times - we will get back to you as quickly as possible.
If you are a tenant of one of the housing associations listed below and require assistance with your reference number, banding or have a general enquiry regarding your housing application please contact your landlord by contacting them via the options outlined above.
If you are not a tenant of one of the housing assocations listed below and require assistance with your reference number, banding or have a general enquiry regarding your housing application please contact the housing association that you have registered your application with via the options outlined above.
Once you have completed your on-line application your form will not be activated until you provide the required supporting evidence within 3 months of completing your application. After 3 months your form will automatically close. Please send all supporting evidence to the housing association that manages your application form. Please see link below for information on what you need to provide in order for your form to be activated.
https://www.propertypoolplus.org.uk/content/About/Whatproofsyouwillneed
LIVERPOOL CITY COUNCIL DOES NOT PROCESS APPLICATION FORMS, DO NOT SEND YOUR PROOFS TO THE PROPERTYPOOL MAIL BOX. ANY DOCUMENTATION SENT TO THIS MAIL BOX WILL BE DELETED IN LINE WITH DATA PROTECTION LAWS.
Housing Association Contact Details Below.
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Sanctuary Housing Marybone House, 2 Marybone, Liverpool, L3 2BY
General Enquiries
Email: contactus@sanctuary-housing.co.uk
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Torus Head Office (formerly Liverpool Mutual Homes) The Observatory, Old Haymarket, Liverpool, L1 6RA Email: pppcustomerservices@torus.co.uk Please note Torus will not accept supporting documents via e-mail. Please take your supporting documents to the above office. The office is open Monday to Friday 8.30 until 5pm
Tel Number: 0800 678 1894 (calls free) or 0300 123 2300 (cheap rate)
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Cobalt Housing 199 Lower House Lane, Norris Green, Liverpool, L11 2SF Tel: 0330 303 2222 Email: neighbourhoodadmin@cobalthousing.org.uk
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Regenda Group Commutation Plaza, 1 Commutation Row L3 8QF Tel number :- 0344 736 0066 Email: info@regenda.org.uk Office opening hours Monday to Friday 9am to 5pm
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Onward Homes 3rd/4th Floor Watson Building 4 Renshaw Street Liverpool L1 2SA Tel: 0300 555 0600 Contact us page https://www.onward.co.uk/contact-us/ For supporting document Email: customerservices@onward.co.uk
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Your Housing Group Central Lettings Admin South Your Housing Group Youggle House 130 Birchwood Boulevard Birchwood Warrington WA3 7QH Tel: 0345 345 0272 Email: adminregion1@yourhousinggroup.co.uk
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Prima (formely known as Pierhead Housing) 8 Columbus Quay, Liverpool, L3 4DB Tel: 0151 227 1001 |
Plus Dane Housing Atlantic Pavilion Salthouse Quay Royal Albert Dock Liverpool, L3 4AE Tel: 0800 169 2988 (landline) 0330 123 4560 (mobile) Email: customer@plusdane.co.uk
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Riverside Riverside, PO Box 2065, Liverpool, L4 4YX Riverside Care and Support Tel: 0345 111 0000 |
One Vision Housing Property Pool Plus
Email: pppadmin@ovh.org.uk 0300 365 1111 Phone line opening times (8am to 6pm)
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If you are a non PPP customer and your enquiry cannot be directed as outlined above and you have a general enquiry please send an email to Property.Pool@liverpool.gov.uk including your full name, date of birth and current address. Please do not send supporting documentation to this mail box.
Contact details for Sefton
These contact details are for Sefton applicants, if your application is administered by another local authority please use the correct contact details.
For all general PPP enquires, help with bidding and property search please contact us: -
- Email us at pppadmin@ovh.org.uk
- Log in to your account and contact us via the ‘client message’ option
- By phone 0300 365 1111, 8am to 6pm Monday to Friday
Please submit your documents to us at;
- pppadmin@ovh.org.uk
- By post to
Property Pool Plus
PO Box 891
Orpington
BR6 1LY
Contact details for Wirral
If you need to contact us, the quickest way to receive a response is via the on-line messaging service through your Property Pool Plus account or by email to propertypoolplus@wirral.gov.uk.
If you are unable to contact us on-line and your application is being managed by Wirral Council you can leave a message on the Wirral customer service line which is 0151 691 8518; we will endeavour to get back to you within 24 hours, during office hours. If you are not resident in Wirral you should contact your own administering scheme partner for assistance as we will not be able to assist on this contact number or email address. Please refer to the contact details for your own administering scheme partner above. We politely ask that you do not contact through multiple channels e.g. phone and email, regarding the same query as this slows down our response times - we will get back to you as quickly as possible.
These contact details are for Wirral applicants, if your application is administered by another local authority please use the correct contact details.
If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option.
If your a non PPP customer and have a general enquiry please send an email to the below address.
If you wish to send your proofs please send these to propertypoolplus@wirral.gov.uk
If you need to speak to an Advisor please call 0151 691 8518 Monday to Friday between the hours of 9am to 5pm.