Property Pool Plus

On Monday 18th August 2025 some changes were made to the Property Pool Plus Scheme.

Most people will not not see any change to their Property Pool Plus application.

You do not need to contact us.

If your application is to be changed in any way we will write to you. If you do not hear from us, you can take it that there has been no change to your application.

The main changes being made include:

• Some people who are living in homeless commissioned hostels and supported accommodation are being moved from Band B to Band A.
• The discretion section of the policy has been changed. This includes the option for local authorities to do direct lettings for some of their properties, rather than advertising them through Property Pool Plus. You can find out more about any direct lettings that are happening, via this link. 
• A 5% cap is being put in place for the number of properties that can be allocated to people who are resident in a different local authority area. The 5% cap will be subject to exemptions for Armed Forces, those who need to move due to domestic abuse, and young people leaving the care of the local authority.

You can find a copy of our new policy via this link.

Information in alternative formats is available on request.

It has come to our attention that some applicants have been receiving phone calls from people claiming to be from Property Pool Plus. Please note that Property Pool Plus wil never contact you offering a property for a cash payment. Any calls advising this are a scam and should be terminated!

In general, we will only accept verification documents submitted via the upload facility which is available when logged into your Property Pool Plus account. Please click here for a step by step guide on how to upload your documents. 

• If you are unable to submit your documents via the upload facility, you can email or post copies of the documents to the organisation who manages your application, but you must include notification that the documents cannot be uploaded and include the reason for this. Without this notification your documents will not be processed and they will be securely disposed. If you do post documents to your administrator please do not send original documents, only send copies as we cannot guarantee that originals will be returned to you. Please visit the Contact Us page for the contact details of the organisation who manages your application.
• Please note, documentation will not be accepted by email or post due to lost or forgotten account login details. If you are unable to locate these details you can retrieve them via the login page on the website as long as you have an email address linked to your account and you have access to this email account, otherwise contact the organisation who manages your application to request assistance with resetting your login detail. Please visit the Contact Us page for the contact details of the organisation who manages your application.
• Documents being submitted by a third party or support service in support of a Property Pool Plus applicant can be accepted by email. Please visit the Contact Us page for the email address of the organisation who manages the application.