Latest news

Notice of a short Property Pool Plus Scheme Closure

Published: Thursday 23 November 2023

The existing Property Pool Plus scheme will close to new applications from Friday 15th December 2023. 

There will also be a period when there will be no properties advertised the scheme. The last property advert before this, will close on Sunday 17th December 2023.

The closure to new applications and pause in property advertising is because we are getting ready for the introduction of our new scheme which is due to launch on Monday 8 January 2024. This is when the scheme will reopen to new applications. Properties will start to be advertised again from Tuesday 9th January 2024.

If you wish to register with the scheme please submit your application before Friday 15th December 2023, otherwise you will need to wait until the scheme reopens on Monday 8 January 2024. There will be arrangements in place to assist people in emergency housing situations during the closure period; further information about this will be available on the website during the closure period.

Please visit our dedicated web page to find out more information about the new Property Pool Plus Scheme and the arrangements for the change.

Property Pool Plus is Changing - Delay to New Scheme Launch

Published: Monday 6 November 2023

You may already be aware that the Property Pool Plus scheme is changing. These changes were due to take place in November 2023. However, due to issues with the delivery of our new IT system it has been necessary to delay the launch of the new scheme until 8th January 2024.

We are sorry that the launch of the new scheme has been delayed, but we were unable to move forward with the launch at this time without risking problems with service delivery, and causing issues for our customers accessing the service.

The existing Property Pool Plus Scheme will now continue to operate for a further period based on the existing policy. The existing scheme will:

  • Reopen to new applications from Monday 6th November 2023
  • Restart property advertising from Tuesday 7th November 2023

Once again, we apologise for any inconvenience or confusion that this delay may have caused, and assure you that we are doing everything we can to introduce the new scheme as soon as possible.

Please ensure to check our website regularly for news on the arrangements for the implementation of the new scheme. Please also visit our dedicated web page to find out more information about the new Property Pool Plus Scheme and the arrangements for the change, including a further short scheme closure in advance of 8th January 2024.

From 1st April 2023 - Halton will be changing the activation process for PPP customers

Published: Monday 13 February 2023


From 1st April 2023 - Halton will be changing the activation process for PPP customers. If you have applied for PPP please see below changes to the activation process:

 Halton Housing manage this service on behalf of Registered Providers in Halton and their reception is open Monday to Friday, 9am to 5pm. 

  • If you send us an enquiry via the message facility on your account – they will be dealt with within 10 working days. Please avoid sending the same enquiry via email as this may cause delays.
  • Once your application has been activated you will be sent written confirmation via email or post. Please allow 15 working days (3 weeks) for your application to be processed.
  • From 1st April 2023, your application will be activated based on the information you have provided online along with the required verification proofs. You must ensure the information on your application is accurate as incorrect information may result in delays or withdrawal of a future offer.
  • A list of proofs required is available on the PPP website under ‘proofs you will need’. You will be able to bid once activated and you must have the correct proofs ready when any offer is made from a Landlord within the scheme.  
  • Should you be placed in a Priority Banding (A-C) you will be required to provide proof of those circumstances. Applications will only be activated once ALL proofs are received.
  • Current and previous Landlord references will be requested upon activation of your application. Please ensure full Landlord contact details are provided when completing your 5 year address history, failure to do so may result in delays with your application.
  • A further verification check of your application will take place if you receive a provisional offer of accommodation following your bid.   
  • When you are being considered for a property and/or a provisional offer has been made you will have 48 hours (2 working days) to provide these to the Landlord of the property. If they are not received within the allotted time the offer will be withdrawn.
  • For applicants who require rehousing on medical grounds, please ensure you complete the ‘Health and Social Care Needs’ section of the application form, and if your condition is made worse by your current accommodation, please ensure this option is chosen and complete the remainder of the form.  You will be requested to provide written documentation from a GP or medical specialist to support your application.  

We work through each case received, in date order. If you still require to speak to the PPP Team please telephone 0151 510 5222, if leaving a voicemail please ensure you leave a full name, contact number and brief message. Any voicemails left with no details will not be responded to (voicemail’s are picked up within 1 working day), however we would strongly advise all applicants to use the client message facility on PPP with any enquiries.

Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.

If you wish to contact us about these changes please find our contact details here

Extra Care Housing Apartments in Halton available from September 2022

Published: Wednesday 13 April 2022
  • Modern, high quality homes for over 55s in a secure environment with bespoke care and support packages to suit your needs
  • Open in September 2022
  • 52 two bedroom apartments and 4 one bedroom apartments for affordable renting (total scheme size 100 apartments)
  • Unique features to encourage socialising and interacting with friends – bistro, communal lounge / multi-purpose room, laundry, landscaped gardens
  • Additional benefits – 24 hour emergency alarm system, private parking, CCTV, level access bathroom, assisted bathroom, fitted kitchen with oven, hob and extractor fan
  • Offers independence and peace of mind should your needs change
  • Offers an alternative to those who feel that their existing accommodation is no longer meeting their needs or are feeling isolated or lonely.
  • Residents will be able to access help and support to promote continued independence whilst enjoying peace of mind and security


If you would like to apply for Hazlehurst please visit our website – or for rental enquiries please call 0303 333 0101, 0151 510 5222 or email

Sheltered Housing Apartments Available in Wirral

Published: Wednesday 14 October 2020

Are you thinking of downsizing? Looking for a new home in Wirral? If you’re aged over 55 and in receipt of PIP or are over 60, we could have the perfect place for you! 

We have a number of apartments available in sheltered schemes across Wirral RIGHT NOW! From one and two bedroom apartments in Wallasey to beautiful apartments located close to Birkenhead town centre, your new home could be a phone call away. All apartments are close to excellent transport links and local shops and benefit from beautiful communal gardens, onsite Scheme Managers and laundry facilities. Heating and service charge costs are all included in the rent. 

All of our schemes are fully Covid secure and viewings are carried out with your safety in mind.

For more information, call 0344 736 0066 or email”