COVID-19 Update 1st July 2021Published: Thursday 1 July 2021
The Property Pool Plus Service and partner landlords are continuing to review our service provision and processes as the COVID-19 pandemic progresses and associated Government Guidance is updated. The information below provides an update on the impact of the virus at this time on key elements of the service:
Increased Service Demand
As a result of COVID-19 we continue to experience a higher level of demand than normal. Please assist us by only contacting your local Authority scheme administrator by one method so that we can deliver a high level of service to all our customers.
We continue to accept new applications which are to be made online. If you require assistance with submitting an application, please contact your Local Authority scheme administrator whose details can be found on our Contact Us page.
Arrangements for Direct Offers of Accommodation for Homeless Cases
Due to the impact of COVID-19 a small number of properties continue to be prioritised for homelessness assistance. Any properties not required will be allocated within usual PPP processes. It should also be noted that other housing solutions are being sought for homeless households in addition to Social Housing such as accommodation in the private rented sector. It is not anticipated that these arrangements will continue in the longer term and they will continue to be under regular review.
Weekly Property Advertising Cycle
We are continuing to run a weekly advertising cycle to include all properties available to be advertised and have announced changes to adverts on the PPP Changes July 2021 page.
Property Offers and Viewings
Our partner landlords are continuing to review and amend their processes in line with social distancing requirements which will continue to impact on property turnaround times and arrangements for property viewings and signups. If you are matched to a property the individual landlords will provide you with information on approximate timescales when you will be able to occupy the property, therefore please direct any questions you have regarding the property to the individual landlords or visit the landlords websites for potential updates. Please visit the Registered Provider page for links to partner landlord's own websites. PPP will be unable to advise you on specific information relating to individual properties.
We appreciate that limited availability of accommodation is frustrating and disappointing. However, this is outside our control and we can assure you that we are working towards resuming a normal level of service as quickly as possible.