Property Pool Plus Registration Update for Wirral Customers
If you have tried to register with Property Pool Plus but have not yet received confirmation that your application has been activated, we apologise for the delay. Unfortunately we currently have a backlog in processing both new and transfer applications and have set the following priorities:-
applications from people wishing to place bids on specific properties being advertised
applications from people who had urgent need status under Wirralhomes including those people who were on the Disabled Persons' Housing Register
Updating applications where we have asked for additional information which has now been provided
applications in order of date submitted (oldest first)
If you wish to bid on an advertised property but have not yet been activated, please contact us (see below for contact details) and provide details of the property for which you want to bid. If you have provided all the required information, your registration will be activated and we will place your bids. Please note, any messages of this type will need to reach us by 3:00pm on a Friday afternoon to allow time to activate the account and place the bid.
We apologise for any inconvenience being caused during the transition period from Wirralhomes to Property Pool Plus and we are confident of returning to the high standard of service usually offered by Wirral Council's Choice Based Lettings Service in the near future.
We have also decided to extend the deadline for Wirralhomes customers to register with the new scheme until further notice.
You can contact Property Pool Plus Wirral
· By telephoning 0300 777 3022 to place a bid for a property via the automated call system. Automated bidding is available 24 hours a day 6 days a week, Tuesday to Sunday
· By logging into your Property Pool Plus account once you have registered.
· By telephoning 0151 691 8518 from Monday to Friday between the hours of 9:00 am to 5:00 pm to speak to a Property Pool Plus Advisor
· In writing to:
Property Pool Plus Wirral
Wallasey Town Hall