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Contact Us

To contact us or find were to send your proofs please select your Admistering Scheme Partner below:

Halton

Knowsley

Liverpool

Sefton

Wirral

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    Halton

If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option.  This is the quickest method of getting a response/help with your enquiry.

If you are not currently a PPP customer and have a general enquiry please send an email to the following email inbox: housingoptionsteam@haltonhousing.org

When you are being considered for a property or made a provisional offer please send your proofs quoting your PPP Reference number to the relevant Registered Provider of the property you have bid on.

To visit a Registered Providers website please click here

From April 2018 Halton will be changing the activation process for PPP customers. If you have applied for PPP please see below changes to the activation process:

 

  • Your application will be activated based on the information you have provided on line.You will be able to bid once activated.You must ensure your information is correct.

  • You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).

  • Landlord references will be requested upon activation of your application.

  • Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.

  • A list of proofs required is available on the PPP website under ‘proofs you will need’. You must have the correct proofs ready when you bid.

  • When you are being considered for a property and/or a provisional offer has been made you will have 48 hours to provide these to the Registered Provider of the property. If they are not received within the allotted time the offer will be withdrawn.

  • Should you be placed in a Priority Banding you will be required to provide proof of those circumstances.

  • For those with medical needs, if you have identified on your application that you have a medical condition, which may have an impact on the type of property you need, for example an adapted or ground floor property, and your condition is made worse by your current accommodation, you may be requested to provide additional details.This could be requested from your doctor; Occupational Therapist; mental health team; social services support worker or psychiatrist.

 

Halton Housing manage this service on behalf of Registered Providers in Halton and their reception is self-serve only, open Monday to Friday, 9am to 5pm. The digital kiosk enables customers to self-serve applying for rehousing through PPP.

We operate a PPP surgery at Halton Direct Links in Runcorn and Widnes once a week. Widnes – Tuesdays between 9.30am and 1.00pm.  Runcorn – Thursdays between 9.30am – 1.00pm.

We work through each case received, in date order. If you still require to speak to the Housing Options Team please telephone 0151 510 5222 (voicemail’s are picked up within 1 working day), however we would strongly advise all applicants to use the client message facility on PPP with any enquiries.

Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.


 

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   Knowsley

If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option. 
 
If your a non PPP customer and have a general enquiry please send an email to the below address.

 

If you wish to send your proofs please send these to choicebasedlettings@firstark.com

 

By telephone: 0151 290 7000 or by Live Chat: https://www.k-h-t.org/live-chat-page/

 

 

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   Liverpool

 

If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option. 
If you are a tenant of one of the scheme partners listed below and require assistance with your reference number or any general enquiries regarding your housing application please contact your landlord direct.  If you are not a tenant of one of the scheme partners and need to send supporting documentation for your online application form you can select a housing association of your choice from the list below to process your application form.

 


 

Sanctuary Housing

Marybone House, 2 Marybone, Liverpool, L3 2BY
Tel: 0808 100 2578

Please send supporting documents to the above address.

 

General Enquiries

 

Email: contactus@sanctuary-housing.co.uk

 

Liverpool Mutual Homes Head Office

The Observatory, Old Haymarket, Liverpool, L1 6RA

Liverpool Mutual Homes North Area Office

181 Townsend Lane, Liverpool, L13 9DY

Tel: 0800 678 1894 (calls free)      0300 123 2300 (cheap rate)

Email: pppcustomerservices@liverpoolmh.co.uk

 

Cobalt Housing

199 Lower House Lane, Norris Green, Liverpool, L11 2SF

Tel: 0330 303 2222

Email: infomail@cobalthousing.org.uk

 

Regenda Group

Commutation Plaza, 1 Commutation Row L3 8QF

Tel number :- 0344 736 0066

Email: RGmerseysidehousingassistants@regenda.org.uk

 

LHT (North District)

211 Walton Road, Liverpool, L4 4AJ

LHT (South District)

12 Hanover Street, Liverpool, L1 4AA

0300 555 0131

Contact us page https://www.onward.co.uk/contact-us/

 

For supporting document

 

Email: customerservices@onward.co.uk

 

Your Housing Group

Central Lettings Admin South

Your Housing Ltd

602 Aston Avenue,

Birchwood,

Warrington,

WA3 6ZN

Tel: 0345 345 0272

Email:

CentralLettings.TeamAdmin@yourhousinggroup.co.uk

 

Pierhead Housing

8 Columbus Quay, Liverpool, L3 4DB Tel: 0151 227 1001

Email: Info@primagroup.org

 

Plus Dane Group Merseyside

172 Park Road, Liverpool L8 2SJ

Tel: 0800 169 2988 (landline) 0330 123 4560 (mobile)

Email: customer@plusdane.co.uk

Riverside

Riverside, PO Box 2065, Liverpool, L4 4YX

 

Riverside Care and Support (ECHG)

Halton Brook Office, Halton Brook Avenue, Runcorn,  WA7 2NW

 

Tel: 0345 111 0000

Email: propertypoolplus@riverside.org.uk

One Vision Housing

Liverpool Office, 212H Boaler Street, Liverpool, L6 6AE (10:00am to 3:00pm) 0300 3651111 (8am to 6pm)

Email: pppadmin@ovh.org.uk

 

 
If you are a non PPP customer and have a general enquiry please send an email to  Property.Pool@liverpool.gov.uk including your full name, date of birth and current address.

 

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   Sefton

 

These contact details are for Sefton applicants, if your application is administered by another local authority please use the correct contact details.

 

For all general PPP enquires, help with bidding and property search please contact us: -

  • By phone 0300 365 1111, 8am to 6pm Monday to Friday
  • Visit us at One Vision Housing Customer Access Centre, Coral Drive, Bootle L20 3UG, 9am to 5pm Monday to Friday
  • Email us at pppadmin@ovh.org.uk
  • Log in to your account and contact us via the ‘client message’ option

 

If you wish to send your proofs: -

  • By email pppadmin@ovh.org.uk
  • In person to One Vision Housing Customer Access Centre, Coral Drive, Bootle L20 3UG
  • By post to One Vision Housing, Atlantic House, Dunnings Bridge Road, Bootle L30 4TH

 

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   Wirral

If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option. 

 
If your a non PPP customer and have a general enquiry please send an email to the below address.

 

If you wish to send your proofs please send these to propertypoolplus@wirral.gov.uk

 

If you need to speak to an Advisor please call 0151 691 8518 Monday to Friday between the hours of 9am to 5pm.

 

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