If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option. This is the quickest method of getting a response/help with your enquiry.
If you are not currently a PPP customer and have a general enquiry please send an email to the following email inbox: email@example.com
When you are being considered for a property or made a provisional offer please send your proofs quoting your PPP Reference number to the relevant Registered Provider of the property you have bid on.
To visit a Registered Providers website please click here
From April 2018 Halton will be changing the activation process for PPP customers. If you have applied for PPP please see below changes to the activation process:
Your application will be activated based on the information you have provided on line.You will be able to bid once activated.You must ensure your information is correct.
You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).
Landlord references will be requested upon activation of your application.
Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.
A list of proofs required is available on the PPP website under ‘proofs you will need’. You must have the correct proofs ready when you bid.
When you are being considered for a property and/or a provisional offer has been made you will have 48 hours to provide these to the Registered Provider of the property. If they are not received within the allotted time the offer will be withdrawn.
Should you be placed in a Priority Banding you will be required to provide proof of those circumstances.
For those with medical needs, if you have identified on your application that you have a medical condition, which may have an impact on the type of property you need, for example an adapted or ground floor property, and your condition is made worse by your current accommodation, you may be requested to provide additional details.This could be requested from your doctor; Occupational Therapist; mental health team; social services support worker or psychiatrist.
Halton Housing manage this service on behalf of Registered Providers in Halton and their reception is self-serve only, open Monday to Friday, 9am to 5pm. The digital kiosk enables customers to self-serve applying for rehousing through PPP.
We operate a PPP surgery at Halton Direct Links in Runcorn and Widnes once a week. Widnes – Tuesdays between 9.30am and 1.00pm. Runcorn – Thursdays between 9.30am – 1.00pm.
We work through each case received, in date order. If you still require to speak to the Housing Options Team please telephone 0151 510 5222 (voicemail’s are picked up within 1 working day), however we would strongly advise all applicants to use the client message facility on PPP with any enquiries.
Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.
By telephone: 0151 290 7000 or by Live Chat: https://www.k-h-t.org/live-chat-page/
Marybone House, 2 Marybone, Liverpool, L3 2BY
Please send supporting documents to the above address.
Liverpool Mutual Homes Head Office
The Observatory, Old Haymarket, Liverpool, L1 6RA
Liverpool Mutual Homes North Area Office
181 Townsend Lane, Liverpool, L13 9DY
Tel: 0800 678 1894 (calls free) 0300 123 2300 (cheap rate)
199 Lower House Lane, Norris Green, Liverpool, L11 2SF
Tel: 0330 303 2222
Commutation Plaza, 1 Commutation Row L3 8QF
Tel number :- 0344 736 0066
Onward (North District)
211 Walton Road, Liverpool, L4 4AJ
Onward (South District)
12 Hanover Street, Liverpool, L1 4AA
0300 555 0600
Contact us page https://www.onward.co.uk/contact-us/
For supporting document
Your Housing Group
Central Lettings Admin South
Your Housing Ltd
602 Aston Avenue,
Tel: 0345 345 0272
8 Columbus Quay, Liverpool, L3 4DB Tel: 0151 227 1001
Plus Dane Group Merseyside
172 Park Road, Liverpool L8 2SJ
Tel: 0800 169 2988 (landline) 0330 123 4560 (mobile)
Riverside, PO Box 2065, Liverpool, L4 4YX
Riverside Care and Support (ECHG)
Halton Brook Office, Halton Brook Avenue, Runcorn, WA7 2NW
Tel: 0345 111 0000
One Vision Housing
Liverpool Office, 212H Boaler Street, Liverpool, L6 6AE 0300 3651111 Phone line opening times (8am to 6pm)
Please note this office is no longer open to the public.
These contact details are for Sefton applicants, if your application is administered by another local authority please use the correct contact details.
For all general PPP enquires, help with bidding and property search please contact us: -
If you wish to send your proofs: -
If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option.